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CQC guidance on duty of candour and on records and data protection expectations.
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Staff training plan that maps to the Care Certificate and regulatory requirements expectations.
What CQC registration means
The Care Quality Commission regulates health and adult social care in England. Any person partnership or organisation that carries on regulated activities must be registered. Registration confirms that your service understands the rules and can meet them in day to day practice with strong leadership governance and risk control.
This includes domiciliary care agencies supported living services care homes private clinics and many community services. Sole providers partnerships and limited companies can apply. Where required a registered manager must be in post and able to demonstrate fitness competence and daily oversight. See CQC guidance for regulations for service providers and managers.
We identify the regulated activities that apply to your model and we map evidence to each activity. Common activities include personal care and treatment of disease disorder or injury. For an overview of expectations read the fundamental standards. If you are also considering treatment of disease disorder or injury review the scope of registration alongside your personal care application.
Executive summary that explains aims objectives and how you will meet personal care needs in people’s homes
Company background and what makes your service distinctive
Details of your service including who it is for how you will provide it and why it will succeed locally
Market research that evidences local demand methods used competitor insight and how pricing and staff pay were set
Company structure including leadership nomination and roles
Monthly forecasts for the first twelve months including all income and costs associated with delivering and managing personal care in people’s homes
How people can make a complaint and how you will support them
Step by step handling with realistic timeframes and regular updates
Outcome communication and escalation routes if someone remains unhappy
How you capture review and learn from complaints
How complaints about the registered manager will be handled
How the policy aligns with duty of candour equality obligations data protection and records management.
You receive a precise checklist and templates so nothing is missed. We create review and assemble the complete pack so your submission is strong from the start. Our approach reflects CQC’s current expectations set out in the homecare personal care guidance on the evidence we need.
Consent policy and procedures
Equality diversity and human rights policy and procedures
Governance policy and procedures
Infection prevention and control policy and procedures
Safe recruitment policy and procedures
Safeguarding policy and procedures.
Statement of purpose
Business plan and financial forecast that align to CQC evidence expectations
Complaints policy with a clear process timescales and learning loop
Service user guide that explains your offer and how people can raise concerns and how you handle safeguarding
Staff training plan that maps to the Care Certificate and regulatory requirements
Evidence of legal occupancy for your office premises as set out in the evidence we need
What services you provide and what you do not provide
How you decide if you can meet someone’s needs
How you monitor punctuality and call delivery
How you handle complaints and safeguarding concerns
The contractual terms for your services
Clear contact details and information that matches the service user bands in your application.
“For supported living and services for autistic people and people with a learning disability ensure alignment with Right Support Right Care Right Culture. ”
Quality assurance framework including audits supervision plans incident learning and continuous improvement linked to good governance
Risk assessments for people premises equipment lone working infection control and data protection aligned with safety and infection prevention
Right to work checks enhanced checks and safe recruitment records aligned with fit and proper persons employed
Training records competencies care planning formats and supervision schedules aligned with effective and caring
Location details and how each location delivers the selected regulated activities aligned with display of ratings and information for the public
We manage the submission respond to queries and maintain a single source of truth so every version is controlled and up to date.
A covering statement that explains your model using clear CQC terminology and cross references the evidence we need
Mapping to the Care Certificate and regulatory requirements
Induction supervision ongoing learning and competence assessment
Coverage of personal care infection prevention safeguarding medicines awareness moving and handling information governance and lone working
How training will be recorded reviewed and refreshed. For workforce planning and safe staffing see CQC expectations on staffing and competency
A typical application is decided in a period that often falls between 8 and 12 weeks once the submission is complete and any follow up queries are answered promptly.
Service type
Completeness of evidence
The need for clarification
We plan realistic milestones and keep you informed so there are no surprises. For context on readiness and regulatory timelines review CQC guidance for registration processes.
Locations and multiple locations
Your application must show where regulated activities are carried on at or from. If you operate more than one location each location must be declared and linked to the services teams and leadership that support it. See CQC guidance on locations to structure this correctly.
We help you build a clear model so monitoring information and public details remain accurate and transparent.
Many services must nominate a registered manager. We prepare all documents for the appointment including evidence of qualifications experience leadership approach supervision arrangements and daily oversight.
We Review CQC expectations for registered managers to understand the role and fitness requirements.
We also coach the manager for interview so they can clearly explain governance regulatory requirements and how the service remains safe effective caring responsive and well led.
We run a readiness assessment that mirrors the questions inspectors ask.
You receive a mock interview , practice inspection walkthrough and an evidence gap analysis with clear corrective actions. After submission we coordinate responses to requests for further information and we maintain your core documents so your first inspection reflects current practice.
For core expectations at inspection, see the fundamental standards and guidance for safe, effective, caring, responsive and well led.
Proven results with new registrations and variations for home care supported living clinics and community services
Evidence ready policies procedures and forms aligned with the latest expectations including the fundamental standards and current registration evidence
Clear project plans timescales and ownership so every requirement is tracked to completion
Ongoing compliance options once you are registered so your service stays inspection ready. For future changes learn about changes to registration
Book a consultation with Care Sync Experts today. We will map your service type confirm your regulated activities build your document pack and guide you from application to inspection with confidence.
Reach out to Care Sync Experts today for a consultation and access to our sample documents.
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Get StartedHealthcare providers are required to compile a range of documents as part of the CQC registration process, such as:
Care Sync Experts offer assistance throughout the registration process with the Care Quality Commission (CQC), which includes:
Dealing with hurdles involves grasping and fulfilling regulatory demands, compiling thorough paperwork, and ensuring that facilities adhere to safety protocols. To tackle these obstacles:
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