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RQIA Domiciliary Care Agency

Build Your Leading  Domiciliary Care Agency in Northern Ireland Today

Setting up an RQIA compliant Domiciliary Care Agency requires precision and expertise. At Care Sync Experts, we provide the essential guidance and resources to help you navigate RQIA regulations with ease. Our package equips you with the knowledge and tools to build a high-quality, compliant care agency that stands out in the healthcare sector. Start your journey to excellence and ensure your agency meets the highest standards from day one.

What is Domiciliary Care?

Domiciliary care, also referred to as Home care  provides vital personal and practical assistance to individuals within the comfort of their own homes. Care Sync Experts specialises in guiding entrepreneurs and providers through the process of establishing successful domiciliary care agencies.

This service is crucial for meeting the needs of elderly individuals, people with disabilities, those recovering from illness or surgery, and others requiring assistance with daily living activities.

With our expertise, you can confidently set up a domiciliary care agency that offers services such as:

Personal Care

Assistance with bathing, dressing, and daily hygiene.

Household tasks

Support with cleaning, cooking, and household management.

Medical support

Administering medication and monitoring health conditions.

Companionship

Providing emotional and social support to clients.

We aim to assist you in establishing a care agency that promotes independence, enhances quality of life, and allows individuals to receive the support they need in the comfort of their own homes. Our consultancy services that cover every aspect of starting and running a domiciliary care business, ensuring your success from day one.

Our Comprehensive Package

Prices Range from £500 to £6,000

EXCL VAT

DO YOU PREFER OFFLINE READING?

Download a PDF version of our Domiciliary Care Package.

What's Included in Our Comprehensive Package:

1. Set-up, Registration & Information

A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.
A detailed business plan tailored to your domiciliary care agency, outlining your mission, services, target market, and financial projections.

2. Through Support for CQC Registration

Assistance with CQC Registration Interview and Preparing for the Process

Guidance on CQC Registration

Getting through the registration process of the Care Quality Commission (CQC) can be quite tricky and time consuming. Care Sync Experts offer clear guidance to help make the registration process for your home care agency seamless. We are here to help you fill out all the required forms correctly for both the provider and the registered manager ensuring that everything is done accurately and in line with CQC regulations .

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Application Form Assistance

Our team is here to support you in completing the application forms both for the provider and the registered manager. We make sure that all details are accurately filled in and that your application is well prepared for submission.

Statement of Purpose Preparation

We help create a statement of purpose that outlines your service goals, objectives and the range of services you plan to offer. This document plays a role in showing the CQC your agency's dedication to delivering top notch care.

Reviewing CVs for Compliance

We carefully assess the CVs of your Registered Manager and Nominated Individual to ensure they align with CQC standards. This involves verifying their credentials, experience and suitability for their roles within your agency.

Liaison with CQC

Our team engages directly with the CQC on your behalf handling any requirements and providing supporting documents. We manage all communication to ensure a registration process.

3. CQC Interview Preparation

Achieve Success with Comprehensive CQC Interview Training

At Care Sync Experts, we provide specialised training to ensure you are fully prepared for the CQC interview, a critical step in your agency’s registration process. Our approach covers all key areas to build your confidence and readiness:

We offer tailored training sessions to help you get ready for the CQC interview, which is a part of your agency's registration process. Our training program focuses on all aspects to build your confidence and readiness:

Mock Interviews

Simulated CQC interviews to help you practise, refine your answers, and build confidence.

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Role Specific Coaching

Tailored guidance for Registered Managers, Providers, and Nominated Individuals to understand their specific responsibilities during the interview

Document Preparation

Assistance in organising and presenting all necessary documentation clearly and effectively.

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Mastering KLOE

In-depth review of the CQC’s Key Lines of Enquiry (KLOE) to ensure you can effectively demonstrate compliance.

Q&A Support

Interactive sessions to address any questions or concerns, ensuring you are fully prepared and confident.

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Health & Safety Compliance

Guidance on ensuring your agency meets all health and safety requirements, crucial for the CQC’s assessment.

Our extensive training program prepares you to shine during your CQC interview showcasing your dedication to maintaining the highest standards of care.

4. Brand Development and Marketing Materials

Care Sync Experts are highly skilled, in establishing brands for home care agencies, helping your business to shine in the competitive healthcare industry. Our branding solutions are thorough addressing all elements to  create a memorable and lasting identity.

1

Custom Logo Design

Craft distinctive logos that capture your agency’s mission and values.

2

Professional Business Cards

Personalised business cards that leave a lasting impression.

3

Branded Letterheads

Elevate your communications with professionally designed letterheads.

4

Personalised Compliment Slips

Enhance client relations with customised compliment slips.

5

Secure ID Badges

Custom ID badges featuring your logo and brand colours.

6

Consistent Email Signatures

Ensure polished communication with branded email signatures.

7

Domain Registration & Website Development

SEO-optimised, user-friendly websites.

8

Social Media Branding

Create consistent and engaging social media profiles.

9

Brochures and Leaflets

Develop captivating brochures and leaflets that showcase your services effectively.

10

Roll-up Banners & Door Signs

Boost visibility with professionally designed banners and signs for events and your workspace.

11

Company Presentation Folder

Professionally designed folders to organise and present your business materials.

12

Tri-fold Brochure

 Engaging and informative tri-fold brochures to effectively communicate your services.

Get Started with Care Sync Experts

Ready to launch your domiciliary care agency? We’re here to guide you every step of the way.

Call us today or click the button below to begin your journey towards building a successful care business.

Phone: 0333 577 0877

Get Started

5. Bespoke Website Development

We understand the importance of your website as the face of your domiciliary care agency. Our goal is not to design websites but to establish an online presence that reflects your brand and fosters growth.

Domain Name Registration

We secure your business domain (e.g., www.yourcompanyname.co.uk) for one year, giving you full control and management access.

Social Media Integration

We connect your social media profiles to your website making it easy for users to engage with you across platforms and helping foster a sense of community around your brand

Data Privacy and Compliance

Our websites are designed to fully comply with GDPR, ensuring features like cookies notifications, privacy by design, and user data management are seamlessly integrated.

Secure and Reliable Hosting

Enjoy a year of complimentary, secure hosting with Cpanel access, robust malware protection, and a free SSL certificate to enhance trust and security. After the first year, hosting renews at £39 per year.

Website Features

  • Professional, Modern Design

    Sleek, clean layouts that convey professionalism and instil trust

  • Client Testimonials

    Showcase positive feedback to build credibility and trust.

  • SEO-Optimised Content

    Quality, keyword-rich content to attract and engage your target audience.

  • Document Repository

    Provide additional downloadable resources for clients and staff.

  • High Quality Licensed Images

    Enhance visual appeal with premium, licensed imagery.

  • Online Application System

    Simplify recruitment with an integrated application form.

  • Mobile Responsive Design

    Seamless user experience across all devices, ensuring accessibility.

  • Job Listings

    Advertise current vacancies directly on your website.

  • World Class User Experience

    Intuitive navigation designed to keep visitors engaged.

  • Conversion Focused Design

    Integrated calls to action to drive client engagement and conversions.

  • Social Media Integration

    Connect your website to social platforms to broaden your reach.

  • Emailing Portal

    Streamline communications with an integrated email management system.

  • Downloadable Forms

    Convenient access to application forms, timesheets, and essential documents.

  • Online Signature & CV Upload

    Secure, efficient submission of documents and CVs.

  • Admin Panel

    A user-friendly control panel allowing easy updates to your website content.

  • Unlimited Pages

    Expand your website as your business grows, with no page limitations.

6. Setting up Email Accounts and Signatures

We make sure that all your email accounts are professionally set up and ready for use, tailored to meet the specific needs of your domiciliary care agency. Our goal is to simplify the process and promote communication within your team

Email Features

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Multiple Email Accounts

Set up to 12 email accounts for your team members, ensuring everyone has a professional, branded email address

Email Forwarding

Create up to 10 forwarding addresses to manage communications effectively.

Automated Responses

Set up 12 autoresponders to handle client queries efficiently, even when you’re not available.

Generous Mailbox Storage

Each account comes with up to 10GB of storage, providing ample space for essential communications and attachments

Professional Email Signatures

Customised signatures for all accounts, reflecting your brand identity

Our email configuration service is created to blend with your business processes guaranteeing that your agency’s communication appears both professional and effective.

7. Customised Home Care Forms & Documents

We offer a range of custom suites of branded, professionally designed forms and documents tailored to meet the specific needs of your domiciliary care agency. Our forms are not only visually appealing but also highly functional, incorporating the latest in fillable PDF technology to streamline your operations.

Key Forms and Documents Include:

Client Assessments

Thorough assessment forms to evaluate client needs.

Care Plans

Customised care plans tailored to individual client requirements.

Risk Assessments

Detailed forms to identify and mitigate potential risks

Care Manangement

Efficient management forms to track client care activities

Medicine Management

Structured forms to ensure accurate medication administration.

Incident Reporting

Comprehensive forms to document and manage any incidents, ensuring compliance and safety.

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8. Essential Policy Framework for Your Care Agency

We provide your home care agency with a collection of high quality policy documents that are expertly crafted. These policies are carefully tailored to reflect your brand stay current and compliant to all industry regulations guaranteeing that your business is safeguarded and effectively managed.

Key Benefits

Customised Branding

Each policy is tailored with your agency's logo and branding elements to maintain a consistent brand identity.

Up to Date Compliance

Our policies are regularly updated to reflect the latest regulatory changes, keeping your agency compliant.

User Friendly Format

Delivered in accessible and easily printable PDF documents for straightforward implementation

Comprehensive Coverage

Our policies cover all critical areas of your business, from health and safety to data protection and employee management

Ensure your agency is fully compliant and well prepared with our expertly developed policy documentation.

9. Professional Social Media Setup

Care Sync Experts is dedicated to strengthening and maintaining a presence for your domiciliary care agency. We specialise in establishing and branding your social media profiles to boost your visibility and engage effectively with your target audience.

Social Media Platforms

Facebook

Create and customise a branded Facebook page to engage with clients and showcase your services.

LinkedIn

Set up a professional LinkedIn profile to connect with industry professionals and potential partners.

Google Business Profile

Establish your Google Business Location to enhance local search visibility and attract clients in your area.

Instagram

Launch a visually appealing Instagram account to share your agency’s story, connect with clients, and showcase your services through images and videos.

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We provide services that involve creating profile pictures, banners and setting up accounts to maintain a professional image across all platforms.

10. Streamlined Operations & Admin Support

We understand the importance of your website as the face of your domiciliary care agency. Our goal is not to design websites but to establish an online presence that reflects your brand and fosters growth.

Operational Tools & Setup

  • Invoicing Solutions

    We recommend and implement intuitive invoicing software to streamline your billing process.

  • Payroll Systems

    We recommend and set up reliable payroll systems tailored to your agency’s needs, ensuring timely and accurate payments.

  • Client Management (CRM)

    We help you select and integrate powerful CRM tools to enhance client management and service delivery.

  • Care Monitoring Systems

    We recommend the best care monitoring systems to ensure real-time tracking and management of care delivery.

  • HR Solutions

    We recommend trusted HR companies to manage recruitment, employee relations, and compliance with employment laws.

  • Document Management

     Receive expert guidance on implementing organised and efficient filing systems.

  • Accounting & Bookkeeping

    We recommend top accounting software and connect you with reliable accountants for seamless financial management.

  • Compliance & Checks

    We recommend services for DBS checks, staff training, nurse revalidation, and occupational health to ensure full compliance.

11. Trusted Referral Network

We connect you with a network of trusted providers to support every aspect of your domiciliary care agency. Our handpicked recommendations guarantee that you can tap into top notch resources within the field improving your agency's efficiency and adherence to regulations.

Referral Networks

1

Uniform Suppliers

Quality, professional attire for your staff.

2

Business Insurance

Reliable insurance providers to protect your agency

3

Staff Training Providers

Top-tier training solutions, both online and offline.

4

Business Solicitors

Legal experts specialising in the healthcare sector.

5

Invoice Factoring & Cashflow Finance

Solutions to manage cash flow efficiently

6

Compliance Memberships

Access to organisations that keep your agency compliant

7

Subcontracting Vendors

Trusted partners for service outsourcing

8

Accountants

Experienced accountants to handle your financial management

12. High Quality Printed Materials

We recognise the significance of notch printed materials in building your domiciliary care agency’s brand. As part of our all service we offer a variety of printed materials designed to make an impact on both clients and employees.

Included in Your Package:

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Business Cards

Two sets of 200, custom designed to reflect your brand

Client Leaflets:

1,000 professionally printed leaflets to showcase your services

Staff Leaflets

200 leaflets designed to engage and inform your team.

A4 Folders

50 branded folders to organise and present documents.

Compliment Slips

1,000 slips to add a personal touch to your correspondence

Timesheets

1,000 timesheets for efficient staff management

Company Brochures

40 detailed brochures to present your agency

Roll Up Banner

1 roll-up banner for events and on-site branding

Custom Options Available

Need more? We offer additional printed materials tailored to your specific needs. We ensure the highest quality paper and printing standards to make your brand stand out.

13. Additional Essential Resources

Care Sync Experts go beyond the basics to equip your domiciliary care agency with vital resources that ensure operational efficiency and regulatory compliance. Our package includes:

Uniforms

Choose from 10  high-quality uniforms, including tunics and polo shirts, to maintain a professional appearance

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Customisable Care Plan Templates

Access a range of care plan templates that can be tailored to fit each client’s needs, ensuring consistent and personalised care

ID Badge Printing Credits

Receive 10 custom ID badges, ensuring your team is easily identifiable.

Health & Safety Compliance

Includes a comprehensive Health & Safety poster and a fully compliant first aid kit to meet Health and Safety Executive standards.

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Ensure your agency is fully compliant and well prepared with our expertly developed policy documentation.

Get Started with Care Sync Experts

Ready to launch your domiciliary care agency? We’re here to guide you every step of the way.

Call us today or click the button below to begin your journey towards building a successful care business.

Phone: 0333 577 0877

Get Started

14. Comprehensive Year Round Support

At Care Sync Experts, we're committed to your success. As part of our package, you'll receive a full year of dedicated support to help you run your domiciliary care agency efficiently. Our support covers:

We are dedicated to ensuring your success. As part of our package, you will receive a year of assistance to effectively manage your domiciliary care agency. Our support includes:

  • Business Guidance

    Expert advice on managing and growing your care agency

  • Website Maintenance

    Ongoing website support and updates to ensure optimal performance

  • Brand Development

    Expert advice on managing and growing your brand

  • Social Media Management

    Six months of professional social media management to enhance your online presence.

Your Vision, Our Expertise: Building the Future of Care Together

Building Your Vision, One Step at a Time

Partner with Care Sync Experts to establish your care business in one of the most robust sectors.

With our tailored support and industry expertise, we provide everything you need to build and grow a successful care agency.

Supported Living 

Create communities where independence and quality of life are the top priorities.

Temporary Staffing Agency

Ensure top tier care with a reliable, expertly trained workforce on demand

CIW Domiciliary Care Agency

Navigate CIW regulations and establish a high quality care agency in Wales

Combined Care Agency

Integrate care and staffing for seamless operations and unparalleled service

RQIA Domiciliary Care Agency

Launch with confidence, meeting and exceeding RQIA standards from the start.

Frequently asked questions

To establish a domiciliary care agency with the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland you need to follow a series of steps:

  • Understand the Regulatory Framework: Make sure you understand the Domiciliary Care Agencies Regulations (Northern Ireland) 2007 and the Minimum Standards for Domiciliary Care Agencies. These documents outline the legal requirements your agency must meet.
  • Prepare Your Application: Submit an application that includes your agency's Statement of Purpose detailing your services and how you plan to meet RQIA standards.
  • Ensure Compliance: Your agency must adhere to all RQIA regulations, including hiring a registered manager who meets the criteria outlined by the RQIA.
  • Inspection Readiness: After registration your agency will undergo inspections to confirm compliance with RQIA standards. These inspections assess aspects such as care delivery, staff qualifications and operational procedures.

When setting up a domiciliary care agency in Northern Ireland there are expenses to consider such as:

  • Registration Fees: Costs related to applying for RQIA registration and meeting required compliance standards.
  • Operational Costs: This includes rent for office space, utilities, and IT infrastructure.
  • Staffing Costs: Salaries for care staff, administrative personnel, and the registered manager, along with mandatory training expenses.
  • Insurance: Public liability, employer’s liability, and professional indemnity insurance are essential.
  • Marketing and Branding: Expenses for creating a brand identity, developing a website, and promoting your services locally

The RQIA conducts regular inspections on domiciliary care agencies to ensure they meet standards. Important factors considered during inspections are:

  • Quality of Care: Inspectors assess the quality of care provided to service users, ensuring it meets the standards set by the RQIA.
  • Staff Qualifications: It is required that all staff, the registered manager, possess qualifications and receive regular training to comply with RQIA rules.
  • Health and Safety Compliance: Your agency must demonstrate adherence to health and safety regulations, including infection control measures and emergency preparedness.
  • Record Keeping: Maintaining detailed records is crucial covering service user information, staff training records and incident documentation.

Hiring and keeping care workers is essential for the success of your domiciliary care agency. Key tactics involve:

  • Offering Competitive Salaries and Benefits: Providing attractive compensation packages helps attract and retain high quality care staff.
  • Training and Development: Offering training including mandatory sessions on topics, like safeguarding and infection control can boost employee satisfaction and loyalty.
  • Overseas Recruitment: Considering applying for a sponsorship licence to hire care workers from countries can help address staffing gaps by bringing in qualified professionals through the Health and Care Worker Visa scheme.

Mandatory training is essential for ensuring that care staff are equipped to deliver high quality care in line with RQIA standards. Required training includes:

  • Safeguarding Adults: Training on protecting vulnerable adults from abuse or neglect.
  • Infection Control: Implementing practices to prevent the spread of infections within a home care environment.
  • Health and Safety: Comprehensive training on safety covering aspects such as fire safety and first aid.
  • Manual Handling: Safe techniques for moving and assisting clients to prevent injury.
  • Dementia Care: Specialised training designed for staff members who work with clients affected by dementia.
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